Shipping and Returns Policy

Last updated: July 19, 2026

1. Delivery Areas

NAS CORP currently ships to mainland France, European Union countries, and internationally, subject to countries served by our partner carriers.

Any delivery restrictions will be indicated at the time of order.

2. Preparation Times

Orders are prepared within 1 to 3 business days after payment validation.

During periods of high activity (sales, holidays, product launches), this period may be exceptionally extended.

3. Delivery Times

Delivery times are indicative:

• Mainland France: 2 to 5 business days.
• European Union: 3 to 10 business days.
• International: 5 to 15 business days.

These times may vary depending on the carrier, customs formalities, or events beyond our control.

4. Shipping Costs

Shipping costs are calculated automatically before your order is confirmed.

Delivery may be offered free of charge during promotional operations or for purchases above a certain amount indicated on our website.

5. Order Tracking

As soon as your order is dispatched, a confirmation email containing a tracking number will be sent to you so you can track your package.

6. Lost or Delayed Package

In case of unusual delay or presumed loss of your package, please contact our customer service at contact@lisseo.co

An investigation will be opened with the carrier. During this period, no refund or reshipment can be made until the carrier has confirmed the loss of the package.

7. Damaged Package

Upon receipt of your order, we invite you to immediately check the condition of the package.

If it is damaged or if a product is broken, you must contact us within 48 hours of delivery, including:

• photographs of the package;
• photographs of the product(s) concerned;
• your order number.

After verification, NAS CORP may, depending on the situation, replace the product or refund it.

8. Right of Withdrawal

In accordance with articles L221-18 to L221-28 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.

To exercise this right, you must send us a request by email to contact@lisseo.co before the expiry of the legal period.

9. Return Conditions

Returned products must imperatively:

• be new;
• not have been used;
• be complete;
• be returned in their original packaging;
• be accompanied by all their accessories.

Any incomplete, used, damaged, or unsaleable product may be refused.

10. Products Excluded from Return

In accordance with article L221-28 of the Consumer Code, the following cannot be returned:

• personalized products;
• unsealed products that cannot be returned for reasons of hygiene or health protection;
• gift cards;
• any product whose opening or use prevents its resale.

11. Return Costs

Unless there is an error on our part or a defective product, return costs are the responsibility of the customer.

We recommend using a shipping method with tracking, as NAS CORP cannot be held responsible for a return lost by the carrier.

12. Refund

After receipt and inspection of the returned product(s), the refund will be made to the payment method used during the order, within a maximum of 14 days, in accordance with article L221-24 of the Consumer Code.

NAS CORP reserves the right to defer the refund until actual receipt of the returned products or until proof of shipment is provided.

13. Contact

For any questions regarding delivery, return, or refund, you can contact us at:

NAS CORP
E-mail: contact@lisseo.co