Refund Policy

Last updated: July 18, 2020

We strive to ensure your satisfaction. If you are not entirely satisfied with your purchase, please review our refund policy below.

1. Right of Withdrawal

In accordance with current legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

2. Return Conditions

To be eligible for a refund, the product must:

• Be returned in its original condition.
• Not have been used, worn, or damaged.
• Be returned in its original packaging, with all accessories, if any.

Items not meeting these conditions may be refused.

3. Non-refundable Products

For reasons of hygiene and safety, the following items are non-returnable and non-refundable:

• Products already opened, used, or damaged by the customer.
• Gift cards.
• Personalized or custom-made items.
• Any product explicitly indicated as non-refundable at the time of purchase.

4. Return Procedure

Before any return, please contact us at the following address:

contact@lisseo.co

Including:

• Your order number.
• The item(s) concerned.
• The reason for the return.

Returns sent without prior request may be refused.

5. Return Shipping Costs

Except in the event of an error on our part or a defective product, return shipping costs are the responsibility of the customer.

6. Refund

Upon receipt and inspection of the returned product, we will inform you of the approval or refusal of your refund.

If your request is approved, the refund will be issued to the same payment method used for the purchase, within 5 to 10 business days, depending on your banking institution's processing times.

7. Damaged Product or Order Error

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of receipt, attaching photos of the product and packaging. We will find a suitable solution (exchange, replacement, or refund).

8. Contact

For any questions regarding this refund policy, you can contact us at:

Email: contact@lisseo.co